Frequently Asked Questions

The duration of each of our trails is different, you can see specific information on the "plan your day" section of the specific trail. In general our routes aim to last around 2.5 hours on average.

We can split your booking into teams if you'd like to get competitive! Just let us know at hello@citydays.com, sending your order email address and order number.

We recommend a team size around 5, with a minimum of 2 people and around 8 as a maximum.

You can take extra breaks or come back to your route at anytime. Just continue from where you left off at your own convenience. Handy if the heaven's decide to open! Your team clock will still be ticking, but not everything's a race!

Of course! After purchasing you can login to your dashboard, where you can enter your team name and number and get setup to go within a couple of minutes. If you're a larger group and would like the booking split into smaller teams, please book in advance so we can accommodate this for you.

Some of our trails have specific time slots that you should start within, this is usually due to closing public areas that you'll be travelling through. Some adventures can be played at any time so you can start whenever you're ready.

The latest start time assumes that you'll take no longer than the maximum duration, most teams will complete the trail within this time, if you'd like to go slower then start a bit earlier!

Yes absolutely, add a phone for every member when setting up the team on the dashboard, or by forwarding them the extra-member join message you received at the start.

WhatsApp & Telegram apps can be used to receive clues on all our trails

All international phone numbers work with our system, using WhatsApp or Telegram will only use data so make sure you can roam whilst away.

• START: Commence the trail when you're at the start location.
• HINT: You're at the correct location but don't know how to find the answer.
  (1 Penalty Free)
• LOST: Got lost on the route? We'll send a detailed path to get you back on route.
  (1 Penalty Free)
• SKIP: When you're on a set break but ready to move on.

There are time penalties for; incorrect answers, hints and losts. You receive 1 penalty-free of each, but after that you'll have 10 minutes added onto your team time for each use.

Simply; If you don't have a great time on our trail, let us know why and we'll give you your money back in full. Easy!

We appreciate that the service we provide can easily be affected by lots of variables totally out of our control. Things are very dynamic; bank holiday hours, unforeseen road works and other unscheduled interference. If you have any issues on our trail please get in contact with us. We will be more than happy to help and provide a refund/voucher for one of our other trails.

Our trails are available throughout the year for their specified opening hours, however, on bank holidays these times may not be reliable. Areas may become extremely busy which may make the trails hard to undertake. If you experience these problems then please get in touch and we will happily reset the trail for you to complete another day.

We are regularly looking for ambassadors from cities around the world. If you have a passion for exploring and creating cryptic style clues then we would love to hear from you. Get in touch so we can speak further. E-mail us at hello@thesecret.city for more information.

All the trails can be completed with out any prior knowledge without an issue, a perfect way to explore a new city!

We accept Google Pay, Apple Pay, Paypal, VISA, MasterCard and American Express. All processed securely by our payments provider Stripe.

Although most trails have no age rating the usual break points are pubs/bars, usually children can accompany adults into these venues without a problem. However we recommend the trails to 18+ ages for this reason.

You should receive replies to your messages within seconds. If you are having issues check your signal strength, it is always beneficial to add your team members to the team to receive and reply to clues.

We have no affiliation with the pubs/bars/cafes used as breakpoints or clues. Please respect these establishments and be courteous when looking for clues.

After purchase you'll receive login credentials to enter your dashboard. There you can enter a team name and phone numbers, upon submission you'll receive a message to confirm the booking with us.

WhatsApp Setup Guide

Telegram Setup Guide

Whatsapp & Telegram integrations will use data, again if your contract has a set amount of data you should not be charged. If you have any questions or issues then please get in contact with us.

We turn your city into a playground of clues! When you begin you'll receive the first clue. Solve the obscured directions to discover your path and lead you to answer the question. Use your surroundings to help guide you and find the answer to the clue. Once you've found it reply back to us to receive the next.

Along the way we'll take you to fantastic secret areas and breaks at brilliant pubs/cafes.

Check out our How it works page to see more.

For multiple teams you can start all at once or stagger start times by a couple of minutes - groups organically spread out and overtake throughout the activity. The fastest team may not be the winning group as there are time penalties for wrong answers, a fine balance!

Absolutely, each team's timer will start when they send 'start' and each team will receive their overall time (with penalties!) at the end for comparison.

If you'd like us to set you up a private live leaderboard for your teams, just ask!

Maybe. Depending on how busy the route is you might be on the tail of another group, overtaking or getting overtaken. It's a great way to meet other like minded adventurers on the way, don't forget to say hi to each other and get a bit competitive!

Perfect for couples, groups of friends, families, small businesses or large corporate team building days.

Our activities are perfect to get a bit of friendly competition going, simply let us know how you'd like your booking split into teams and we can get you setup with a live leaderboard too!

Either dress for the weather and take it in your stride! (Top tip, bring an umbrella!)

or simply let us know and we can re-schedule for you last minute.

Absolutely, when you're booking you can select to choose your date later. If you've already chosen a date and would like to change this, just reach out to the team and we can process this for you, completely free of charge.

On your adventure you'll reach 'rest stops' where we'll recommend some great local businesses - feel free to enjoy a recommendation, find somewhere else or skip entirely - there is absolutely no pressure to enter or use any of the businesses mentioned.

The game timer will stop during the rest zone so feel free to relax!

We can provide tickets for fundraiser or charity events, please get in touch at hello@citydays.com and we'll see what we can do.