Find answers to any questions you might have below, or else message us on our socials.
You can take extra breaks or come back to your route at anytime. Just continue from where you left off at your own convenience. Handy if the heaven's decide to open! Your team clock will still be ticking, but not everything's a race!
Some of our trails have specific time slots that you should start within, this is usually due to closing public areas that you'll be traveling through. Some adventures can be played at any time so you can start whenever you're ready.
The latest start time assumes that you'll take no longer than the maximum duration, most teams will complete the trail within this time, if you'd like to go slower then start a bit earlier!
Of course! The fastest way to get setup is to press the "Setup Your Adventure" after you order has been completed. This will take you to the team setup page where you can enter your team name and number and get setup to go within seconds.
If you choose to use Whatsapp or Telegram then up to 5 phones can be connected to one team. The team leader can simply forward their welcome message to each team member who can click the link to join.
You can use Whatsapp, Telegram or Text Messages with our trails. A few trails won't be available via Text Messages as they contain longer text and we've had some reliability issues due to this.
START: Commence the trail when you're at the start location.
HINT: You're at the correct location but don't know how to find the answer. (1 Penalty Free)
LOST: Got lost on the route? We'll send a detailed path to get you back on route. (1 Penalty Free)
SKIP: When you're on a set break but ready to move on.
There are time penalties for; incorrect answers, hints and losts. You receive 1 penalty-free of each, but after that you'll have 10 minutes added onto your team time for each use.
Simply; If you don't have a great time on our trail, let us know why and we'll give you your money back in full. Easy!
After booking the trail you will of been e-mailed your account information, login to the 'Your Adventures' area to see your available adventures. You can then enter team leader information to receive text messages and which method you'd like to receive the messages - either by text message or Telegram.
If you chose to do the trail by text messages; you should reply to the number that sent you the welcome message after booking your trail.
If you chose Whatsapp; you'll receive a Whatsapp message from us with a command to reply back to us in the format "load abcd1234". After replying you'll receive our welcome message with the trail start location and further information.
If you chose Telegram; the welcome message will provide you with a web link, after downloading and installing Telegram from your App store, click the link and choose to open with Telegram. At the bottom of the app will be a 'Start' button, press this to load the trail into Telegram. You can then being the trail by sending the message 'start' at anytime.
We appreciate that the service we provide can easily be affected by lots of variables totally out of our control. Things are very dynamic; bank holiday hours, unforeseen road works and other unscheduled interference. If you have any issues on our trail please get in contact with us. We will be more than happy to help and provide a refund/voucher for one of our other trails.
Our trails are available throughout the year for their specified opening hours, however, on bank holidays these times may not be reliable. Areas may become extremely busy which may make the trails hard to undertake. If you experience these problems then please get in touch and we will happily reset the trail for you to complete another day.
We are regularly looking for ambassadors from cities around the world. If you have a passion for exploring and creating cryptic style clues then we would love to hear from you. Get in touch so we can speak further. E-mail firstname.lastname@example.org for more information.
Our SMS service will work with all UK (+44) phone numbers. It should also work for the majority of International Phone numbers, however we always recommend adding a UK number to your team. If you are using an International Number we recommend using our Whatsapp & Telegram services, this won't use any text messages, only your data.
Absolutely, our trails don't require any local knowledge. All the trails can be completed by visitors/tourists without an issue, a perfect way to explore a new city!
We accept Google Pay, Apple Pay, Paypal, VISA, MasterCard and American Express.
Although most trails have no age rating the usual break points are pubs/bars, usually children can accompany adults into these venues without a problem. However we recommend the trails to 18+ ages for this reason.
You should receive replies to your messages within seconds. If you are having issues check your signal strength, it is always beneficial to add your team members to the team to receive and reply to clues.
We have no affiliation with the pubs/bars/cafes used as breakpoints or clues. Please respect these establishments and be courteous when looking for clues.
After you purchase the trail you will receive a message from our contact number on your chosen platform (SMS/Telegram). This message will contain a start location and instructions of how to start the trail. Usually by sending START back to that number.
If you chose to use SMS for the trail you will be charged your standard SMS rate, which may be free if you have a phone contract with a certain number of free text messages. Our Whatsapp & Telegram integrations will use data, again if your contract has a set amount of data you should not be charged. If you have any questions or issues then please get in contact with us.
Each trail has a list of clues to get you from A to B, each clue will contain directions and a hint at what the answer is. Check out our what is this page for the best explanation!