Frequently Asked Questions

The most common questions we get asked, if you think of something else, use the contact details at the bottom.

You can take extra breaks or come back to your route at anytime. Just continue from where you left off at your own convenience. Handy if the heaven's decide to open! Your team clock will still be ticking, but not everything's a race!
Some of our trails have specific time slots that you should start within, this is usually due to closing public areas that you'll be traveling through. Some adventures can be played at any time so you can start whenever you're ready. The latest start time assumes that you'll take no longer than the maximum duration, most teams will complete the trail within this time, if you'd like to go slower then start a bit earlier!
Of course! The fastest way to get setup is to press the "Setup Your Adventure" after you order has been completed. This will take you to the team setup page where you can enter your team name and number and get setup to go within seconds.
If you choose to use Whatsapp or Telegram then up to 5 phones can be connected to one team. The team leader can simply forward their welcome message to each team member who can click the link to join.
You can receive message on most phone number via SMS (text messages) - which will cost you your normal SMS rate. If you have data, we recommend using Whatsapp or Telegram (free download) which will use your normal Data rate.
You can use Whatsapp, Telegram or Text Messages with our trails. A few trails won't be available via Text Messages as they contain longer text and we've had some reliability issues due to this.
  • START: Commence the trail when you're at the start location.
  • HINT: You're at the correct location but don't know how to find the answer.
    (1 Penalty Free)
  • LOST: Got lost on the route? We'll send a detailed path to get you back on route.
    (1 Penalty Free)
  • SKIP: When you're on a set break but ready to move on.
There are time penalties for; incorrect answers, hints and losts. You receive 1 penalty-free of each, but after that you'll have 10 minutes added onto your team time for each use.
After booking the trail you will of been e-mailed your account information, login to the 'Your Adventures' area to see your available adventures. You can then enter team leader information to receive text messages and which method you'd like to receive the messages - either by text message or Telegram.
Simply; If you don't have a great time on our trail, let us know why and we'll give you your money back in full. Easy!
If you chose to do the trail by text messages; you should reply to the number that sent you the welcome message after booking your trail.
If you chose Whatsapp; you'll receive a Whatsapp message from us with a command to reply back to us in the format "load abcd1234". After replying you'll receive our welcome message with the trail start location and further information.
If you chose Telegram; the welcome message will provide you with a web link, after downloading and installing Telegram from your App store, click the link and choose to open with Telegram. At the bottom of the app will be a 'Start' button, press this to load the trail into Telegram. You can then being the trail by sending the message 'start' at anytime.
We appreciate that the service we provide can easily be affected by lots of variables totally out of our control. Things are very dynamic; bank holiday hours, unforeseen road works and other unscheduled interference. If you have any issues on our trail please get in contact with us. We will be more than happy to help and provide a refund/voucher for one of our other trails.
Our trails are available throughout the year for their specified opening hours, however, on bank holidays these times may not be reliable. Areas may become extremely busy which may make the trails hard to undertake. If you experience these problems then please get in touch and we will happily reset the trail for you to complete another day.
We are regularly looking for ambassadors from cities around the world. If you have a passion for exploring and creating cryptic style clues then we would love to hear from you. Get in touch so we can speak further. E-mail hello@thesecret.city for more information.
Our SMS service will work with all UK (+44) phone numbers. It should also work for the majority of International Phone numbers, however we always recommend adding a UK number to your team. If you are using an International Number we recommend using our Whatsapp & Telegram services, this won't use any text messages, only your data.
Absolutely, our trails don't require any local knowledge. All the trails can be completed by visitors/tourists without an issue, a perfect way to explore a new city!
We accept Google Pay, Apple Pay, Paypal, VISA, MasterCard and American Express.
Although most trails have no age rating the usual break points are pubs/bars, usually children can accompany adults into these venues without a problem. However we recommend the trails to 18+ ages for this reason.
You should receive replies to your messages within seconds. If you are having issues check your signal strength, it is always beneficial to add your team members to the team to receive and reply to clues.
We have no affiliation with the pubs/bars/cafes used as breakpoints or clues. Please respect these establishments and be courteous when looking for clues.
After you purchase the trail you will receive a message from our contact number on your chosen platform (SMS/Telegram). This message will contain a start location and instructions of how to start the trail. Usually by sending START back to that number.
If you chose to use SMS for the trail you will be charged your standard SMS rate, which may be free if you have a phone contract with a certain number of free text messages. Our Whatsapp & Telegram integrations will use data, again if your contract has a set amount of data you should not be charged. If you have any questions or issues then please get in contact with us.
Each trail has a list of clues to get you from A to B, each clue will contain directions and a hint at what the answer is. Check out our what is this page for the best explanation!
You can find a full list of our FAQS here.
Got a question?

We'd love to help you out

Whatsapp Facebook Email

What You Say

The great things our great customers say about us.

What a brilliant way to see London. We found parks, statues, plaques and ruins we never would have seen otherwise. All of us from age 8 to over 50 loved it!

One of the best ways to see parts of York's history you might not have seen otherwise. We had great fun and it's very rewarding to solve the clues. Some clues are a bit cryptic and some non-native speakers might struggle with the puns etcetera, bu...

We loved the trail! Colleagues from the US, Netherlands, Denmark and UK. As a person who has loved in York for 15yrars I saw things I've never seen before. It was fabulous. The technical hitches were sorted quickly and my other half and I plan to ...

Very enjoyable introduction to Harrogate. Got a little lost as we still cant find what building was demolished for a car park. (Had to google as I refused to get hints and we were already 2 incorrect answers down)The gardens were lovely. Would lov...

Brilliant trail. Visited areas we would never have gone. The Roman amphitheatre was a highlight, along with the pubs 😀🎉

Good fun!

Was apprehensive, but thoroughly impressed. Really really well made, and we had a cracking day. We had two teams of 6 people racing to the end, and we had such a laugh. Highly recommended, and very well priced. Definitely would do another one of t...

Brilliant family outing, the trail provide a great purpose to go exploring and for us all to work together with the clues. Bring on the next one.

What a way to explore. We all had a fantasetic time; the route was brilliant and so were the pub stops on the way. Can't recommend enough.

We all really enjoyed the experience – some very clever clues leading to bit of York you might not normally visit. Our party ranged from 5 – 41 and everyone had a lot of fun. Though it is great for all ages, I’d like to do one without the kids so...

Brilliant way to explore the city. Great clues & help via WhatsApp. Walking the walls was not possible due to the walls being closed because of ice, but we were still able to complete the hunt. Really fun day & we can't wait to do another one!

We really enjoyed it, a great way to explore parts of the city we don’t normally visit and look at it in different ways. Some of the clues were challenging but we figured them out in the end. A good family day out.

Thoroughly enjoyed this trail. Made us look at things we would have otherwise passed by. Great clues. Good fun.

We all had a fantastic and entertaining time following the cryptic clues around the City of York. Not only was it fun but it was also informative. It was good to do at a leisurely pace and to have breaks for refreshments too.

It was a very nice scevenger hunt. Unfortunately the city walls were closed due to icy weather and therefore we couldn't find the hint there. An other place where we should find a hint was also under construction. Other than that it was really nic...

Really fun way to spend an afternoon. Thought I knew this part of London well, but I was wrong! The included stops were a great idea too and much appreciated.

Really enjoyed the Secret City mystery tour going to places I’d never been before and noticing things I’ve previously walked past! The clues were suitably difficult so you have to use your brain and think laterally! Fortunately it stayed dry as r...

Great way to see bits of London you don’t usually look at - clues were well thought out and great fun was had by all - thank you

We had a really good afternoon walking through London figuring out the clues.

Great activity us to do as a family. Interesting and well thought out route around the city and great to have a beer break at Pivni.

Great afternoon exploring sights in Central London I never knew existed, highly recommended!

A fantastic walk about some of the hidden sights of old London that we have unknowingly walked passed. Fun day out, would recommend.

An enjoyable trail. Got us to pay much closer attention to places we thought we knew really well. Look forward to following more trails!

Very good experience!!Taking you into areas of the city you would not normally visit and see. Great to experience these areas with the history of the tour. Though beware of predictive text when typing answers!!Bazz & Nic

Absolutely loved every minute / challenge!

Great way to explore the city of York. Plenty of areas to discover and little bits of history to learn. Awesome afternoon wandering and discovering. 5 stars!

We did the City Trail. A fun day out. Glad we wore comfy shoes. Great way to see the city and find bits you never knew were there -like a Roman Amphitheatre! Nice to have a stop half way round. Easy enough clues to follow but needed to keep an eye...

Truly fantastic - Did this today with my husband and it was brilliant. Really felt as if we were in our own version of the Divinci Code or Challenge Aneka. Running around York solving clues sent to my phone. Saw some really unusual parts of the ci...

We really enjoyed our tour experience. The clues provided sufficient guidance but also a challenge! We found & saw places that we've previously missed and will be going back. Great fun & insightful, many thanks, Nick

Great idea for a family day in London getting to see parts of the City that you might walk past on a daily basis but never actually take notice of .... we will be booking another tour soon!

Clear and fun clues, easy to follow. Took us around all the cool areas of York and taught us about the history too. İt is our 3rd time doing a Secret City trail and we will continue to try the others too! Thanks!

We had a great time but was a lot further than we thought! We would have liked the option of a longer break as we had some older people with us who needed a bigger break than 30 minutes.And also to end at a famous landmark rather than a busy road...

Great fun! Good level of difficulty

Absolutely lots of fun, we got explore sides of Londinium that we never even knew existed. It made us appreciate London's history even more!Definitely recommended. Wear comfortable walking shoes though!

Thoroughly enjoyable afternoon. Seen a few more parts of London not been to before. Suited a mixed group perfectly.

It was a really fun tour with a lots of great sight included! We enjoyed it a lot!

Found lots of new things in my home city, having lived here for 20 yearsGot scuppered by one building that was covered in netting and scaffolding

Great fun, off the beaten track and we saw some amazing sights!Shame it got dark so we couldn't see the clue in st dunstan sq!Great afternoon though......

We are four, well-walked, people who have had a brilliant time in York because of you and your team’s service. We loved discovering the city for the first time through winding streets and alleyways

Thoroughly enjoyed our treasure hunt. We were taken to lots of little hidden treasures in London and discovered historical gems. We would definitely recommend

Really fun way to spend 3-4 hours and see parts of London you’ve not seen before. Entertaining clues, lots of fun.

Brilliant! Taken us on a great tour of London and some lovely streets we’ve never seen before.

We had a great time, look forward to the next adventure!

Amazing experience, perfect for a date defiantly something different that’s worth trying. Will definitely be trying another one in a different city!

Had a great time on the City of London walk. Visited a few places we didn't know existed and had a very nice lunch at one of the recommended pubs - so nice we took a bit too long and our time wasn't that good! Will definitely try another walk.

We had a great time, seeing some interesting hidden gems and generally "observing" more than you normally do! Never knew there was a Roman Amphitheatre in London! And we had a bonus bit of fun: early 20th Century London buses on show! It was good...

Really fun day out discovering hidden gems of the city of London. Great clues, lots of fun trying to figure them out. Finding out about the Roman walls in the middle of London was particularly interesting. 100% would recommend for anyone who wants...

We loved seeing hidden london, the parks and buildings. Education for a cockney! Great day out.

As a born and bred Londoner this was a great day out walking well trodden streets but seeing new things. The clues are never too far away and so chances of getting lost are minimized. Lots of places to eat and drink en route and a brilliant few ho...

This was great fun for a sunny day out! Right mix of hard and difficult questions and a good walk too :)

An amazing way to see the hidden treasures of London! Perfect activity to take your friends and family on when they’re visiting. Love the cheeky pint options throughout the trail!

A lot of fun - we've done a lot of these and this was up there as one of the best

We made it! It was fun!

Would recommend for anyone who wants to see the famous London attractions, along with some amazing off the beat spots. A whole day out, loads of fun and challenging! We want to do another one!

Absolutely brilliant fun and so informative away from the crowds.Seeing about 200 youths cycling by on a quietish road pulling wheelies was amazing.

Just completed the York trail - great fun walking round the city!! Really enjoyed it thanks.

Thank you so much it was great to be honest!

We saw a lot of places we would have never found without the game and places we didn’t know. Sometimes it was quite tricky but in a group it’s a lot of fun! We will definitely do the other Game for London

Was great fun and a good way to see the city

An excellent way to explore hidden parts of London, discover new things and learn the history behind the prettiest areas of the city.

A great way to see York! We're local, but never properly spent a day looking round York and this was a fab way to do it. Would absolutely recommend and are looking forward to doing it elsewhere

Lots of fun, great way to explore somewhere new when you don't know your way around 😁

Really fun! It’s a great way to see London with different eyes. Cheers to alternative tourism! Can’t wait for new trails in the city!

Wow excellent day out! Took my time and enjoyed discovering loads of interesting stuff. Finished in a pub, perfect!

Despite the weather we had a great time exploring some unseen areas of london, the pub stops helped to dry off!

Had a great time on the Quirks and Snickets tour of York. Fabulous way to explore and discover our city. Would absolutely recommend this!

5* Absolutely Brilliant FUN. Support Staff A1!!! Excellent! Was a great way to learn & see...at your own pace....this great City of London.

Really enjoyed the York trail. Got to see lots of the City and even some parts that I hadn't even noticed before. Would highly recommend the trail if you want to explore. Looking forward to seeing this is more Cities in the future.

Had a fab time doing the Quirks and Snickets trail in York. Time for a pint. Great service from The Secret City. Took less time than expected thanks to a bit of local knowledge. Thoroughly recommended to locals and visitors alike.