You can get in contact us via Facebook Messenger live chat here.
Alternatively check out the frequently asked questions below:
Each trail has a list of clues to get you from A to B, each clue will contain directions and a hint at what the answer is. Check out our what is this page for the best explanation!
If you chose to use SMS for the trail you will be charged your standard SMS rate, which may be free if you have a phone contract with a certain number of free text messages. Our Telegram integration will use data, again if your contract has a set amount of data you should not be charged. If you have any questions or issues then please get in contact with us.
After you purchase the trail you will receive a message from our contact number on your chosen platform (SMS/Telegram). This message will contain a start location and instructions of how to start the trail. Usually by sending START back to that number.
We have no affiliation with the pubs/bars/cafes used as breakpoints or clues. Please respect these establishments and be courtious when looking for clues.
You should receive replies to your messages within seconds. If you are having issues check your signal strength, it is always benefical to add your team members to the team to receive and reply to clues.
Although most trails have no age rating the usual break points are pubs/bars, usually children can accompany adults into these venues without a problem. However we recommend the trails to 18+ ages for this reason.
We accept payment through Stripe, a secure payment platform. They accept VISA, MasterCard and American Express.
Most likely! Each trail has a rating for the amount of local knowledge required. Usually all trails can be completed by visitors/tourists without an issue, a perfect way to explore a new city!
Our SMS service will work with all UK (+44) phone numbers. It should also work for the majority of International Phone numbers, however we always recommend adding a UK number to your time. If you are using an International Number we reccomend using our Telegram service, this won't use any text messages, only your data.
We are regularly looking for ambassadors from cities around the world. If you have a passion for exploring and creating cryptic style clues then we would love to hear from you. Get in touch so we can speak further.
Our trails are available throughout the year for their specified open hours, however, on bank holidays these times may not be reliable. Areas may be extremely busy which may make the trails hard to undertake. If you experience these problems then please get in touch and we will happily reset the trail for you to complete another day.
We appreciate that the service we provide can easily be affected by lots of variables totally out of our control. Things are very dynamic; bank holiday hours, unforseen road works and things we haven't even thought about. If you have any issues on our trail please get in contact with us. We will be more than happy to help and provide a refund/voucher for one of our other trails.